Privacy Policy
Scope
This policy explains how StellarVox Fire Institute (“we”, “us”) collects and processes personal data when you browse our site, enroll in courses, or interact with support.
Data we collect
- Account data: name, email, organization, role.
- Transaction data: selected courses, prices, invoices.
- Usage data: pages visited, search terms, device and browser information.
- Support data: messages you send via our contact form or email.
- Cookie data: preferences such as theme and cookie consent.
How we use data
- Provide and improve courses and related services.
- Process orders, billing, and renewals.
- Communicate updates, schedule changes, and regulatory notices.
- Prevent fraud and maintain security.
- Comply with legal obligations and respond to lawful requests.
Lawful bases
Depending on context, we rely on contract (providing services), legitimate interests (improving and securing our platform), consent (optional communications or cookies), and legal obligations.
Retention
We retain account and transaction data for as long as you maintain an account and as required by law. Support emails and logs are typically kept for up to 24 months. You may request deletion where applicable.
Security
We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is perfectly secure, and we do not guarantee absolute security.
Your rights
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Portability for data you provided to us.
Contact
To exercise your rights or ask questions, contact us at [email protected] or +1 (415) 672-8890.